Last updated: 26 May 2026
Industrial Plastics Pty Ltd (ABN 72 610 202 152) (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains what personal information we collect, how we use and protect it, and how you can access, correct, or complain about how we handle it.
We are committed to handling personal information in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth).
1. Who we are
Industrial Plastics is a Brisbane-based custom plastic fabricator established in 1971. We design and build engineer-specified tanks, pipework and process components for industrial clients across mining, water treatment, food processing, energy, marine and civil construction.
Our principal place of business is Unit 7, 1 Roebuck Street, Hemmant QLD 4174. You can contact us using the details at the foot of this page.
2. What personal information we collect
Industrial Plastics primarily deals business-to-business with engineers, procurement teams and project managers acting in their professional capacity. The information we collect is mainly commercial contact information rather than personal information in the consumer sense.
We may collect:
- Business contact information, name, role, business name, business address, business phone, business email
- Order and project information, purchase orders, drawings, DXF and CAD files, P&IDs, technical specifications, project documentation, ITP records
- Payment information, billing address, payment method (credit card information is processed by Stripe and not stored on our servers)
- Credit application information, for Trade Account applicants, this may include ABN, trade references, financial information and (where applicable) a personal guarantee
- Website analytics data, anonymised information about how you use our website (see Section 7)
- Communication records, emails, phone call notes, quote requests, support enquiries
We do not collect or store sensitive information (health information, racial or ethnic origin, religious beliefs, sexual orientation, criminal record, biometric information, or genetic information) in the ordinary course of our business.
3. How we collect it
We collect personal information directly from you when you:
- Contact us by phone, email, web form or in person
- Request a quote or send drawings for fabrication
- Place an order or open a Trade Account
- Subscribe to our newsletter or technical resources
- Visit our website (anonymised analytics)
- Apply for employment
In some cases we collect information from third parties, including:
- Trade references you nominate on a Trade Account application
- Credit reporting bodies (where you have applied for credit)
- Public sources (e.g. ABN Lookup, ASIC registers) for verifying business details
- Recruitment platforms where you have applied for advertised positions
4. How we use your information
We use personal information for the purposes for which we collected it, including:
- Preparing quotes and responding to project enquiries
- Designing, fabricating and dispatching products you have ordered
- Invoicing, payment processing and account management
- Assessing Trade Account credit applications
- Communicating with you about your project, order or account
- Providing technical support and after-sales service
- Sending you marketing communications, but only if you have opted in
- Improving our website, products and services
- Complying with our legal and regulatory obligations
- Defending or pursuing legal claims
5. Confidentiality of customer drawings and specifications
We treat customer drawings, DXF files, P&IDs and technical specifications as confidential commercial information of the customer. We use these documents only for the purpose of preparing your quote and fabricating your order, and we do not share them with any third party except as needed to deliver the work (for example, a subcontracted machining operation, where the subcontractor is bound by equivalent confidentiality obligations).
Drawings and specifications are retained for the period necessary to fulfil the project, manage warranty obligations, and comply with our record-keeping obligations under Australian tax and corporate law.
6. Who we share your information with
We share personal information only with parties who need it to deliver our services to you, or where required or permitted by law:
- Payment processors (Stripe, our bank), for payment processing and settlement
- Freight providers (Sendle, Australia Post, contracted couriers and freight forwarders), for delivering your order
- Cloud and software providers, including our website hosting, email, CRM, accounting and project management systems, where they need limited access to provide services to us
- Credit reporting bodies, where you have applied for a Trade Account and have consented to credit checks (in accordance with the Privacy (Credit Reporting) Code)
- Professional advisers, our accountants, lawyers and auditors, where engaged to provide services that require access to relevant information
- Government and regulatory authorities, where required by law or to enforce our rights (for example, in response to a lawful court order or subpoena)
We do not sell or rent personal information to third parties. We do not share customer drawings, DXF files or project specifications with anyone except as needed to fulfil your project.
7. Cookies and website analytics
The Industrial Plastics website uses cookies and similar technologies to operate the site, understand how visitors use it, and improve user experience.
Google Analytics, We use Google Analytics to collect anonymised information about visitor behaviour (pages visited, time on site, referring sources, broad geographic location). This data is aggregated and does not identify individual visitors.
LinkedIn Insight Tag, We use the LinkedIn Insight Tag from LinkedIn Ireland Unlimited Company to collect anonymised information about visitors, enabling audience demographics analysis and retargeting on the LinkedIn platform. The tag uses cookies to record visit and interaction data including URL, referrer URL, truncated IP address, device and browser characteristics, and a timestamp. No personally identifiable information is collected through this tool. LinkedIn aggregates this data and is the data controller for it. You can opt out by adjusting your LinkedIn account settings, your browser cookie settings, or by enabling “Do Not Track” in your browser.
Retargeting, We may use advertising cookies (including AdRoll, where active) so we can present relevant advertising to you on other websites based on your interest in our products. These cookies do not collect personally identifiable information.
You can disable cookies in your browser settings. If you do, some site features may not function correctly.
8. Marketing communications
We send marketing communications (newsletters, technical guides, product updates) only to people who have specifically opted in. Every marketing email includes an easy unsubscribe link, and we honour unsubscribe requests promptly.
This complies with the Spam Act 2003 (Cth).
If you receive marketing from us that you did not opt in to, please let us know, we want to fix it.
9. How we protect your information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These steps include:
- Encrypted connections (HTTPS) on our website
- Secure cloud infrastructure with reputable providers
- Access controls, only staff who need access to personal information have it
- Secure password requirements and multi-factor authentication on sensitive systems
- Confidentiality agreements with staff and contractors
- Regular backups stored securely
- Secure disposal of paper records that contain personal information
No security system is impenetrable. In the unlikely event of an eligible data breach affecting your personal information, we will notify you and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme under Part IIIC of the Privacy Act.
10. International data transfers
Some of our software and cloud providers are located outside Australia (for example, our website hosting and email may be served from data centres in the United States or Europe). Where personal information is sent overseas:
- We take reasonable steps to ensure the recipient handles it in a manner consistent with the Australian Privacy Principles
- We deal with reputable providers who themselves comply with international privacy frameworks (e.g. EU-US Data Privacy Framework, GDPR, SOC 2)
By providing your personal information to us, you consent to its transfer to and storage in these jurisdictions.
11. How long we keep your information
We retain personal information only for as long as we need it. Specifically:
- Customer project records (drawings, ITPs, weld records, material certificates), typically 10 years from project completion, in line with engineering record-keeping practice and warranty obligations
- Order and payment records, at least 7 years, in line with the Income Tax Assessment Act and Corporations Act record-keeping requirements
- Marketing contacts, until you unsubscribe
- Trade Account credit records, for the duration of the account plus 7 years after closure
- CV and job application records, for unsuccessful applicants, typically 12 months unless you ask us to keep them on file longer
After the retention period, we securely delete or de-identify the records.
12. Your rights
You have the right to:
- Access the personal information we hold about you
- Correct information that is inaccurate, out of date, incomplete or misleading
- Request deletion of your information (subject to our legal obligations to retain certain records)
- Opt out of marketing communications at any time
- Make a complaint about how we handle your information
To exercise any of these rights, contact us using the details at the foot of this page. We will respond within 30 days.
We may need to verify your identity before providing access or making changes. In some cases we may not be able to grant a request, for example, where access would unreasonably affect the privacy of another person, or where we are required by law to retain the information. If we refuse a request, we will explain why in writing.
13. Complaints
If you believe we have mishandled your personal information, please contact us first using the details below. We will acknowledge your complaint within 5 business days and respond substantively within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
- Website: oaic.gov.au
- Phone: 1300 363 992
- Mail: GPO Box 5288, Sydney NSW 2001
14. Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, our service providers, or the law. The current version is always available at industrialplastics.com.au/privacy-policy and is dated at the top.
Material changes will be communicated to customers we hold contact details for.
15. Contact us
Industrial Plastics Pty Ltd
ABN: 72 610 202 152 · ACN: 610 202 152
Unit 7, 1 Roebuck Street, Hemmant QLD 4174
Phone: 1300 465 888
Email: [email protected]
Web: industrialplastics.com.au